Yogyakarta, November 26, 2024 — The Center for Southeast Asian Social Studies (CESASS) Universitas Gadjah Mada (UGM) successfully held a dissemination event for the 2024 Public Satisfaction Survey (SKM) on Infrastructure Services in Yogyakarta City. The program, organized in collaboration with the Dinas Pekerjaan Umum, Perumahan, dan Kawasan Permukiman (DPUPKP) Kota Yogyakarta, aimed to present findings and recommendations to improve service quality for the local community.
The event, hosted on the second floor of the CESASS UGM office, was officially opened by Prof. Dr. Rini Rachmawati, S.Si., M.T., Head of CESASS UGM and Chair of the 2024 SKM Team for Yogyakarta City. Distinguished speakers included Umi Akhsanti, S.T., M.T. (Kepala DPUPKP Kota Yogyakarta), Erna Susanti, S.E. (Sekretaris DPUPKP Kota Yogyakarta), and Nini Yuniarti, S.E. (Perencana Ahli Muda DPUPKP Kota Yogyakarta). The session was also attended by survey assistants and data collectors, primarily graduate students from UGM’s Master of Urban and Regional Planning program.
During the event, Prof. Rini presented the key findings from the survey, which were based on extensive field data. She highlighted areas of strength as well as aspects requiring improvement in the city’s infrastructure services. Specific recommendations were offered to DPUPKP Yogyakarta City, focusing on actionable steps to address identified challenges and enhance public satisfaction.
Following the presentation, representatives from DPUPKP responded to the findings, acknowledging the feedback and committing to institutional follow-ups based on the provided recommendations. The survey results are expected to serve as a benchmark for evaluating the department’s performance and implementing necessary corrections to improve the delivery of infrastructure services for Yogyakarta City residents.
This dissemination event reflects CESASS UGM’s dedication to bridging academic research with policy-making and public service. By fostering collaboration between academia and local government agencies, CESASS continues to contribute to creating impactful, evidence-based solutions for societal challenges.
